Frequently Asked Questions
The things people ask before they book — answered plainly. If your question is not here, ask on WhatsApp.
How do I book a cleaning?
Tap "Book a Service", fill in the short form — it takes about a minute — or send us a WhatsApp message on 0756 407 219. We confirm every booking by phone or WhatsApp before the visit.
What is included in a cleaning visit?
Each service page lists exactly what is included. In short: we work to a checklist agreed with you before the team starts, so there are no surprises about what "a clean" means.
How long does a clean take?
A one-bedroom apartment usually takes two to three hours; a three-bedroom house, three to six. Post-construction and commercial jobs are scheduled after a site visit.
How long do carpets and mattresses take to dry?
Carpets take four to eight hours and mattresses four to six, depending on weather and airflow. Book a morning slot and both are usually ready the same day.
Do I need to be home while you clean?
No. Many clients arrange access through a caretaker, building management or a key handover. Tell us your preference when you book and we message you when the clean is done.
Are your products safe for children and pets?
We use products appropriate for homes with children and pets, and we can use your preferred products on request. Please mention allergies or sensitivities in the booking notes so we can plan for them.
How do I pay?
We confirm the payment method when we confirm your booking — M-Pesa is the most common. Large jobs such as post-construction cleans are quoted in writing first, then invoiced.
Can I cancel or reschedule?
Yes. Please give us at least 24 hours' notice so we can offer the slot to another client. Rescheduling is free within that window.
Which areas do you serve?
Kilimani, Lavington, Syokimau, Kiambu, Karen, Hurlingham and Ruaka are our core areas. If you are elsewhere in Nairobi, ask on WhatsApp — we may still be able to help.
How much does it cost?
Cleaning is priced by size and condition, so we quote before we clean rather than guess. Smaller items such as sofa seats and mattresses are priced per item; houses, offices and construction sites get a written quote. Ask — it is free.
Are your staff vetted and supervised?
Our teams work to an agreed checklist and jobs are supervised. Ask us about vetting, insurance and key-handling procedures when you book — we will tell you exactly how it works.
What should I do after my carpet or sofa is cleaned?
Open windows for airflow, keep off damp carpet where possible, and wait until fully dry before replacing furniture. We leave specific aftercare advice with every job.